Refund & Cancellation Policy

Seller: Clearzoisweep, Rajatorpantie 5, 01600 Vantaa, Finland (email, +358 9 530 8850). The highlighted date refreshes automatically when your browser runs our scripts; archived PDF copies note the issuance timestamp in the footer for procurement teams.

Repair before refund EU consumer aware Single resolution path

Resolution ladder

How we sequence fairness

Repair access. Broken archives, wrong file revisions, or login loops receive engineering attention first because most customers want the asset, not a charge reversal.
Document the gap. Tell us what you expected versus what arrived. Screenshots and order IDs accelerate matching you to the correct ledger row.
Reconcile money movement. Approved refunds return to the original payment method within ten Finnish banking days unless your bank’s downstream timelines stretch further.

Digital guides, templates, and recordings

Instant delivery qualifies as supplying digital content. Where EU/EEA consumer law applies, you may ordinarily enjoy a fourteen-day withdrawal window unless you requested immediate performance and acknowledged losing that right once delivery began. Our checkout surfaces that acknowledgement clearly beside the payment button so you can pause if unsure.

Defective files—corrupted ZIP archives, mismatched workbook versions, silent audio tracks—qualify for a good-faith repair or refund when you notify us within fourteen days of purchase with proof of purchase.

When withdrawal remains available

If we failed to disclose pre-contract information required by Finnish consumer implementation measures, or if the digital content is materially different from the described features, you may still claim conformity remedies including price reduction or contract termination under applicable statutory rules even after streaming began.

We do not depend on scare tactics to waive your rights; if a clause ever conflicts with mandatory law, mandatory law prevails.

Live facilitation, workshops, and cohort calls

Deposits secure calendars. Cancellations received more than ten Finnish business days before the published start time receive a full refund of amounts paid to date. Later cancellations may apply a sliding fee reflecting prepared materials and locked travel unless we fill the seat from a waitlist.

Force-majeure events (venue closures, facilitator illness with no replacement) trigger reschedule-first policies; if no new date works within ninety days, we refund non-consumed portions.

Business-to-business and purchase orders

Orders referencing a PO number may follow enterprise schedules: Net-30 invoices, VAT reverse charge for valid EU VAT IDs, and custom cancellation windows spelled out in signed statements of work. Where silent, this consumer-oriented policy fills the gaps as a matter of goodwill, not statutory compulsion.

Card disputes & chargebacks

Contact us before your bank files a dispute unless there is active fraud on the card. Chargebacks incur reconciliation costs; honest conversation usually surfaces the same outcome faster.

If a dispute ruled in your favour while we already issued a manual refund, we archive both entries to prevent double recovery.

Currencies, FX, and taxes

Checkout displays the collecting currency. Your issuer may apply conversion spreads we do not control. Finnish VAT appears for domestic individuals unless an exemption applies. Export treatment follows validated business evidence you supply during onboarding.

Escalation contact & related legal pages

Email remains the durable channel: online@clearzoisweep.world with “Refund” plus your order code in the subject line. Phone support clarifies process but cannot replace written records for finance.

Cross-links: Privacy Policy (how payment details appear in logs), Terms of Use (limitation context), Cookie Policy (analytics consent), Contact.